Last Updated: 1 November 2026
At Kowshiga Fancy, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which customers may request returns, replacements, cancellations and refunds for purchases made through kowshigafancy.online.
1. Return Eligibility
Customers may request a return or replacement if a product:
- Arrives damaged or defective.
- Is incorrect or different from the product ordered.
- Has missing parts or accessories that were included in the product listing.
- Has another valid issue covered by applicable consumer protection laws.
Return requests should normally be submitted within 48 hours of delivery. This request period does not limit any statutory rights or remedies available to customers under applicable law.
2. Products Not Eligible for Return
Due to hygiene, personal-use or product-specific reasons, certain products may not be eligible for return unless they arrive damaged, defective, incorrect or otherwise qualify under applicable law.
These may include:
- Personal care and hygiene products.
- Cosmetics and beauty products once opened or used.
- Hair accessories and certain personal-use accessories.
- Products damaged due to misuse or improper handling by the customer.
- Products specifically identified as non-returnable before purchase, subject to applicable law.
3. How to Request a Return
To request a return or replacement:
- Contact our customer support team within the applicable request period.
- Provide your order number and product details.
- Explain the reason for the return or replacement.
- Share clear photographs or videos showing the issue, where relevant.
- Wait for our support team to review your request and provide further instructions.
Please do not send products back without receiving return instructions from our support team.
4. Return Conditions
Approved returns should generally meet the following conditions:
- The product should be returned with its original packaging, where reasonably possible.
- All included accessories, tags and components should be returned.
- The product should not show damage caused by customer misuse.
- Proof of purchase or order details should be provided.
5. Replacement Policy
If a return request is approved because a product is damaged, defective or incorrect, we may offer a replacement where the same product is available.
If a replacement is unavailable, an eligible refund may be provided according to the applicable payment method and law.
6. Refund Policy
Refunds may be issued in the following circumstances:
- An eligible return request has been approved.
- An order is cancelled by Kowshiga Fancy after payment.
- A paid order cannot be fulfilled due to product unavailability.
- A valid refund is required under applicable consumer protection laws.
Approved refunds will generally be processed to the original payment method. Where that is not reasonably possible, an alternative lawful refund method may be arranged with the customer.
7. Refund Processing Time
Once a refund is approved, we aim to initiate the refund within 5–7 business days.
The time taken for the amount to appear in the customer's account may depend on the bank, card issuer or payment service provider.
8. Order Cancellation
- Customers may request cancellation before an order is dispatched.
- Cancellation requests for dispatched orders may not be accepted.
- If Kowshiga Fancy cancels a paid order, an eligible refund will be initiated.
- Refunds for cancelled orders will follow the applicable refund process.
9. Return Shipping Charges
If a return or replacement is approved because the product arrived damaged, defective or incorrect, Kowshiga Fancy will provide appropriate return shipping instructions.
For other approved returns, applicable return shipping arrangements and charges will be communicated to the customer before the return is completed.
10. Damaged Packages
If your package appears damaged at the time of delivery, please take photographs of the package and product and contact our support team as soon as possible.
This helps us investigate the issue with the delivery partner and provide an appropriate resolution.
11. Policy Exceptions and Consumer Rights
Nothing in this policy is intended to exclude, restrict or override any rights or remedies available to customers under applicable Indian consumer protection laws.
12. Changes to This Policy
Kowshiga Fancy may update this Return & Refund Policy from time to time. Any changes will be published on this page with the revised update date.
13. Contact Us
For return, replacement, cancellation or refund enquiries, please contact us:
Business Name: Kowshiga Fancy
Website: kowshigafancy.online
Email: Add your official email address
Phone: Add your business contact number